We offer 3 courier services to suit your needs – Local Same Day, Overnight Courier and Economy Road services From as little as R99.00 (T&C’s apply). We also provide international courier with DHL EXPRESS
Send your goodies, documents, fashion accessories and more!
Business and home deliveries throughout South Africa – more details below
How it all works
Follow these 3 easy steps to book a collection:
1. Contact us for a free quote
Send us the measurements and weight of your package, and your collection and destination addresses and we’ll get back to you with a quote.
2. Prepare your package
Drop off your prepacked parcel and within minutes we’ll have your waybill and tracking number ready for you.
3. Our courier will deliver directly to your door
Our service includes delivery directly to your intended recipient.
Sit back and relax
- We book your shipment and will send you a confirmation / tracking number
- You can track your shipment online
- You can call us directly - no call centres
- We highly value customer satisfaction
- 100% money-back guarantee (T's & C's apply)
Choose the Right Courier Service
Local Same Day
For urgent deliveries required at their destinations on the same day as collection.
Collection must be booked by 10:00am and ready by 10:30am, to be delivered by 17:00pm the same day.
Overnight Courier
For packages to be delivered by the following business day.
Collection must be booked by 14:00pm and ready by 14:30pm, to be delivered during the next business day.
Economy Road
For deliveries that are not time sensitive and which may be too large for overnight courier.
Collection must be booked by 14:00pm and ready by 14:30pm, to be delivered during the next 2-3 business days depending on location.
Frequently Asked Questions
Available service options include (T&C’s apply:
Counter-to-Counter, Counter-to-Door and Door-to-Door throughout South Africa for businesses and private individuals. For International shipments, please click here
LOCAL SAME DAY (SDX): For urgent deliveries required at their destinations on the same day as collection.
OVERNIGHT EXPRESS (ONX): For packages to be delivered by the next business day (MON-FRI).
ECONOMY (ECON/ROAD): For deliveries that are not time sensitive and which may be too large for overnight airfreight.
WEEKEND and AFTER HOURS DELIVERIES by prior arrangement.
TENDER DOCUMENT DELIVERIES are also available on request, additional T&C’s apply.
Contact us for a free quotation.
Send documents and packages from as little as R99.00 Counter-to-Counter within South Africa. Prices depend on the size (length & width & height) and the weight of your parcel, its final destination and the time sensitivity of delivery. T&C’s apply and incorrect information provided for the shipment may result in delays and added costs to be charged. Ask us for a free quote.
Send documents and packages from as little as R99.00 Counter-to-Counter within South Africa, T&C’s apply. Items that cannot be transported include for example: Artwork / Sculptures, Baked Goods, Automobiles, Coins/Gold/Cash/Bonds, Crockery, Dangerous / Hazardous Goods (e.g. aerosol cans, flammable items, toxic, gases, etc). Glass Items, Jewellery, Liquids, Livestock / Animals, Motorbike / Scooter, Paint, Paintings, Wine / Spirits / Liquids. Send us a picture of your parcel on email or WhatsApp if you are unsure about any items.
Domestic courier services are possible to almost anywhere within South Africa. Shipments to extreme remote areas will be confirmed prior to booking and may take longer to be delivered. Send us a WhatsApp or give us a call and we’ll let you know. For international shipments, please click here.
We work with the best in class courier companies. You are able to track your parcel online with the respective courier service and we can help you monitor your parcel sent from 3@1 Brackenfell throughout the shipping process. Feel free to give us a call and we will help you track your parcel sent from 3@1 Brackenfell.
Customers can complete a booking form in store or email us the booking information in advance. We require correct and complete details for the sender, the recipient and the parcel along with your acknowledgement of the respective carriers’ terms and conditions in order to complete the booking. Customers can pay in store or by EFT and the booking will be confirmed on receipt of Proof Of Payment.
IMPORTANT WHEN PACKING
Full Terms of Carriage available on the respective websites.
3@1 T’s & C’s
DHL T’s & C’s
MDS Collivery T’s & C’s
Insurance is NOT automatically included. All articles are carried at the risk of the owner of the article. Customer has the option to select limited insurance at an additional fee.
Packaging is the sole responsibility of the customer. The customer is responsible for ensuring the packaging is adequate and strong enough to safeguard the contents.
Restricted & Prohibited Goods:
The Customer is to ensure that parcel does not contain prohibited or dangerous items.
Several goods are prohibited for local and international transport; some are due to safety, health risks and trade embargoes.
We highly recommend that you do not try to ship these goods. If you do, please take into account that you may have to deal with surcharges, delays and even confiscation by the concerning authorities. Please note that the following list applies to all modes of transport.
Should you have any doubts or questions regarding the possibilities of shipping your consignment, please contact us! Our agents will provide you with advice concerning any possible restrictions.
PROHIBITED GOODS
Animal skin and fur, Animal organs and parts, Animal products like Ivory or any ivory products, Human remains, Items with a particularly high value such as artworks, antiques, precious stones, gold and silver, Money / Keys / Transferable securities / Payment, Dangerous and Hazardous Goods, Fireworks, Fire extinguishers, Fluids such as adhesives and paint, Weapons such as Firearms, Swords, Knives, Live animals, Perishable goods including plants and seeds, Tobacco and tobacco products / Drugs / Medications / Alcohol, Pornographic material
DANGEROUS GOODS
Due to safeguarding our customers’ interest, we do not accept any substances or items classified as dangerous.
Should you have any doubts or questions regarding the possibilities of shipping your consignment, please contact us! Our agents will provide you with advice concerning any possible restrictions.
Acids, Aerosol Cans, Ammunition, Batteries, Bleaching Powder, Chlorine, Corrosive Agents, Detergents, Dry Ice, Explosives, Fertiliser, Fire Lighters, Fireworks, Flammable Material, Gas Cylinders, Grenades, Instruments Containing Mercury, Lighter Fuel, Magnetised Material, Matches, Paint, Pesticides, Poisons, Radioactive Material, Resin, Thermometers, Thinners
RESTRICTED GOODS
With regards to restricted goods, we will only allow a limited liability when sending this type of product.
When shipping any of the items below, all goods must be packaged according to our packaging policy.
- Engines – Generators or components containing oil. Engines weighing less than 35kgs must be packaged with foam padding inside a robust and sturdy carton. Engines over 35kgs need to be packaged with foam padding inside an enclosed wooden crate. ALL OIL MUST BE DRAINED. Should any fluid leak onto other consignments you will be liable for the damage done.
- Furniture (except when flat-packed). Furniture must be disassembled and then wrapped in layers of bubble wrap and foam padding inside the flat pack.
- We will not ship Glass / Ceramics / Porcelain / Marble / Resin / Stone – or any product containing any of these materials including items like glass showers screens.
- Electronics such as Computers / Laptops / Monitors / TFT screens. If possible, the items should be packed in their original packaging and box. If this is not possible, then they must be wrapped in layers of bubble wrap and foam padding inside a strong plain, sturdy box. For your safety ensure than there are no identifying marks on the carton.
- Televisions / LCD Screens / Plasma screens / projectors. If possible, the items should be packed in their original packaging and box if possible. If this is not possible, then they must be wrapped in layers of bubble wrap and foam padding inside a strong plain, sturdy box. For your safety ensure than there are no identifying marks on the carton.
- Musical instruments must be in their hard case and wrapped in multiple layers of bubble wrap. The case should then be packed inside a strong, sturdy box to provide extra protection and security during transit
PACKING TIPS
When sending your goods with a courier company, your shipment will be handled numerous times before arriving at its destination. It is vital to pack your shipment correctly for the rigorous journey that your parcel is about to take.
- Don’t Overload your Box.
It is safer to pack multiple items individually (if possible) and to use more than one box if needed. - The Original Packaging Material/Boxes
Items such as DVD players, TV’s, computers, electronics, and electrical equipment, is best to ship in the original packaging or purchase packaging material and boxes. Bubble-wrap is essential for fragile items. - Protecting Your Contents
Whatever packaging material you decide to use, make sure that there is enough cushioning material surrounding the contents, so the contents don’t move around if the box is shaken or bumped. Industry-standard is that all items are packaged to withstand a one-metre drop. - Secure Your Parcel
Do not use masking tape, duct tape, sellotape, or string to close your box. Use wide pressure-sensitive plastic tape. Tape around the box and along the seals to stop the box opening during transit.
Please note that these are generic guidelines. Request assistance if you are unsure of the correct procedure.
